Online Privacy Policy
Neighbors Credit Union Online Privacy Policy
Revised: 6/26/2025
- Neighbors Credit Union values the privacy of our members and visitors. We take our
responsibility seriously to protect your identity, as well as any information we may collect
as you interact with us online. Please read this document carefully to understand how we
handle user privacy
Our Online Privacy Notice:
• Covers your interaction with Neighbors Credit Union (we, our, and us) and partners
engaged by Neighbors Credit Union to provide online services when you visit any
mobile or online Site or application that we own and operate, including, but not
limited to, our website (Neighborscu.org) and our mobile app, Neighbors CU mobile
app (collectively, Sites);
• Does not cover your interaction with websites or mobile applications that we do not
own and operate, including, but not limited to, those of third parties and partner
companies linked to from our Sites, which are governed under their own Privacy
Policies; – Describes types of personally identifiable information (Personal
Information) that we may collect about you when you interact with or visit our Sites;
• Describes categories of other persons or entities with whom we may share your
Personal Information;
• Discloses whether other parties may collect Personal Information about your online
activities over time and across different websites when you use our Sites;
• Describes the way you can review and request changes to any of your Personal
Information that we collect;
• Describes how we will inform you of important changes to our Privacy Policy;
• Discloses how we respond to web browser do not track signals or other opt-out
mechanisms;
• Discloses if we engage in the collection of your Personal Information about your
online activities over time and across different websites;
• Describes how we protect children’s privacy; and
• Makes clear that no action on your part is neede
What Information Do We Collect?
- We collect Personal Information only as allowed by law. Use of the internet makes it
possible for other parties to collect data about your online activities over time and across
different websites, including when you use our Sites. - We may collect Personal Information when you enter data into forms, surveys, or
applications for new products or services, or when you use our products and services.
Personal Information may include your name, Member Number, home or other postal
address, Social Security Number or other government-issued ID number, telephone
number, and email address. Additionally, our Sites may collect certain electronic data,
such as your geolocation, IP address, or device identifier. - We will not share your mobile/cell phone information with third parties or affiliates for
marketing or promotional purposes. All the above categories exclude text messaging
originator opt-in data and consent; this information will not be shared with any third
parties
How Do We Use Personal Information?
We may use personal information:
- To respond to your inquiries and fulfill your requests;
- To inform you about important information regarding the Site, products or services
for which you apply or may be interested in applying for, or in which you are already
enrolled, changes to terms, conditions, and policies and/or other administrative
information; - To deliver marketing communications that we believe may be of interest to you,
including, ads or offers tailored to you; - To personalize your experience on the Site;
- To allow you to apply for products or services (e.g., to apply for membership,
prequalify for a mortgage, apply for a credit card, or to open a deposit account or
other financial product) and evaluate your eligibility for such products or services; - To verify your identity and/or location (or the identity or location of your
representative or agent) in order to allow access to your accounts, conduct online
transactions and to maintain measures aimed at preventing fraud and protecting
the security of account and Personal Information; - To allow you to participate in satisfaction surveys and other forms of market
research, sweepstakes, contests and similar promotions, and to administer these
activities. Some of these activities have additional rules, which may contain
additional information about how Personal Information is used and shared; - To allow you to use some Site financial planning tools. Information that you enter
into one of these planning tools may be stored for future access and use. You have
the option to delete the information; - Collected through our social media pages and other online interactions with you to
assist in verifying your identity and account status. We may combine this online
information with information collected from offline sources or information we
already have; - For business purposes, including data analysis, audits, developing and improving
products and services, enhancing the Site, identifying usage trends and determining
the effectiveness of promotional campaigns; - For risk control, for fraud detection and prevention, to comply with laws and
regulations, and to comply with other legal process and law enforcement
requirements; - To allow you to utilize features within our Sites by granting us access to information
from your device such as geo-location when you request certain services
How Do We Collect and Use Other Information?
Other Information is any information other than Personal Information that does not reveal
your specific identity or does not directly relate to an individual, such as browser
information, information collected through cookies, pixel tags and other technologies,
demographic information, and aggregated and de-identified data.
We and our third-party service providers may collect and use Other Information in a variety
of ways, including:
Through your browser or device: certain information is collected by most browsers and/or
through your device, such as your Media Access Control (MAC) address, device type,
screen resolution, operating system version, and internet browser type and version. We use
this information to ensure Sites function properly, for fraud detection and prevention, and
security purposes.
Using cookies: Cookies are pieces of information stored directly on the device you are
using. Cookies we use do not contain or capture unencrypted Personal Information.
Cookies allow us to collect information such as browser type, time spent on the Site, pages
visited, Site preferences, and your relationship with us. We use the information for security
purposes, to display information more effectively, to personalize your experience with the
Sites, and to recognize your device to allow your use of our online products and services.
We collect statistical information about the usage of the Site in order to continually
improve the design and functionality, to monitor responses to our advertisements and
content, to understand how members and visitors use the Site, and to assist us with
resolving questions regarding the Site. We also use cookies for advertising purposes.
Please see the Advertising section below for more information.
You can refuse to accept these cookies and most devices and browsers offer their own
privacy settings for cookies. You will need to manage your cookie settings for each device
and browser you use. However, if you do not accept these cookies, you may experience
some inconvenience in your use of the Site. For example, we will not be able to recognize
your device and you may need to answer a security question each time you log on. You also
may not receive tailored advertising or other offers from us that may be relevant to your
interests and needs.
Other technologies including pixel tags, web beacons and clear GIFs: These may be
used in connection with some Site pages, mobile app features and HTML-formatted email
messages to measure the effectiveness of our communications, the success of our
marketing campaigns, to compile statistics about usage and response rates, to
personalize/tailor your experience with us, for fraud detection and prevention, for security
purposes, and for advertising. Please see our Advertising section below for more
information regarding our use of other technologies.
IP Address: Your IP Address is a number that is automatically assigned to the device that
you are using by your Internet Service Provider (ISP). An IP Address is identified and logged
automatically in our server log files whenever a user visits the Site, along with the time of
the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on
the internet and is done automatically by many web sites. We use IP Addresses for
purposes such as calculating Site usage levels, helping diagnose server problems, to
personalize/tailor your experience while engaging with us online and offline, for
compliance and security purposes, for advertising, and administering the Site. Please see
the Advertising section below for more information.
Location Based Information: Mobile Banking collects location data to enable push
notifications even when the app is closed or not in use. It also is used to support
promotional offers from the Credit Union. If you use any location-based feature of Mobile
Banking, you agree that your geographic location and other personal information may be
accessed and disclosed through Mobile Banking. If you wish to revoke access to such
information, you must cease using location-based features of Mobile Banking via your
device’s settings
With Whom Do We Share the Information We Collect?
We may share your Personal Information with affiliates and third parties in accordance with
the practices set forth in our Member Privacy Policy. We do not and will not sell your
Personal Information. We may use or share information to enhance your experience on our
sites, to help deliver our ads on your web browser, and to measure advertising campaign
effectiveness. We may also share your information as required to meet legal and regulatory
obligations.
Advertising: Neighbors Credit Union advertises online (e.g., pages within our Sites and
mobile app, through our social media presences, and on other sites and mobile apps not
affiliated with us) and offline (e.g. in branches, through our Member Engagement Center,
and direct marketing). In order to understand how advertising performs, we may collect
certain information on our Sites and other sites and mobile apps through our advertising
service providers using cookies, IP addresses, and other technologies. The collected
information may include the number of page visits, pages viewed on our Sites, search
engine referrals, browsing activities over time and across other sites following your visit to
one of our Sites or apps, and responses to advertisements and promotions on the Sites and
on sites and apps where we advertise.
Neighbors Credit Union uses information described in this Notice to help advertise our
products and services, including prescreened offers of credit, in a variety of ways. We use
such information to:
•Present tailored ads to you including:
o Banner ads and splash ads that appear as you sign on or off of your online
accounts on our Sites,
o E-mail and postal mail and,
o On other sites and mobile apps not affiliated with Neighbors Credit Union;
• Analyze the effectiveness of our ads; and
• Determine whether you might be interested in new products or services
How we tailor ads:
Relationship based advertising
In order to help make our advertising informative and useful, we may use information about
your relationship with us (such as types of accounts, transactional information or preferred
branches) to help determine which advertisements or offers to present to you.
Online Behavioral Advertising
We or our advertising service providers may use certain information about your activities
on our Sites, such as pages visited and search key words entered, to help determine which
of our advertisements or offers may be of interest to you. We limit access and collection of
information for specific purposes by advertising service providers. We may use this online
information for online and offline advertising.
Advertising on third party sites and mobile apps
Neighbors Credit Union contracts with advertising companies to advertise our products
and services on sites and mobile apps not affiliated with us. We may use information
provided by you to these third party sites and mobile apps to select which of our
advertisements or offers may appeal to you, display them to you and monitor your
responses. Third Party sites and mobile apps are not subject to the Neighbors Credit Union
Privacy Notice. Please visit the individual sites and mobile apps for additional information
on their data and privacy practices and opt-out policies.
Online Behavioral Advertising on third party sites and mobile apps
Some of our tailored ads are online behavioral advertising, and may be served using data
collected by third party providers. Ads served on our behalf by these companies do not
contain unencrypted Personal Information and we limit the use of information by
companies that serve our ads. To learn more about this practice and your choices in
connection with it, see the section Advertising Choices below.
Advertising Choices
You may set your choices for advertising in the following ways:
Direct Marketing:
If you prefer we not deliver you marketing offers in email, postal mail or through
telemarketing you may opt out by calling us at 1-800-325-2697, or visiting your local
branch.
Linking to other sites
We may provide links to third party sites, such as service provider partners and consumer
information resources. If you follow links to sites not controlled by Neighbors Credit Union,
you should review their privacy and security policies and other terms and conditions, as
they may be different from those of our Sites. Neighbors Credit Union does not guarantee
and is not responsible for the privacy or security of these sites, including the accuracy,
completeness, or reliability of their information.
Social media sites
Neighbors Credit Union provides experiences on social media platforms including, but not
limited to, Facebook®, Instagram®, Twitter®, YouTube®, and LinkedIn® that enable online
sharing and collaboration among users who have registered to use them. Any content you
post on official Neighbors Credit Union managed social media pages, such as pictures,
information, opinions, or any Personal Information that you make available to other
participants on these social platforms, is subject to the Terms of Use and Privacy Policies
of those respective platforms. Please refer to them to better understand your rights and
obligations with regard to such content.
Keeping Your Information Accurate
It is important that we have accurate and up-to-date information about our members. If
you notice that your information is incomplete, inaccurate, or out of date, please contact
us at 1-800-325-2697 or visit a branch. You can also review and update certain Personal
Information such as your email address, mailing address, and telephone number by
securely logging into your account through our Sites
Policy Updates
We may change our policy from time to time. When we do, we will let you know by
appropriate means, such as by posting the revised policy on this page with a new “Last
Updated” date. Any changes to our policy will become effective when posted unless
indicated otherwise.
How You Can Control Your Information
Our Sites are designed for optimal viewing with cookies enabled (cookies are small text
files that collect internet traffic data). For example, cookies store your preferences for when
you visit our Sites. If your web browser settings allow cookies, our Sites will utilize them.
You may disable or remove cookies by accessing your web browser settings. Our Sites will
still function without cookies, but some features may not work properly. Please note that
due to a lack of consistent standards across browsers, our Sites may not respond to “do
not track” browser settings. We do not monitor your online activities after you leave our
Sites.
We only use your Personal Information for certain purposes allowed by law (see Section 3
and refer to our Member Privacy Policy), which you cannot limit. You may, however, be able
to opt out of certain advertisements. To learn more about a particular advertising network
(including how to opt out), click on the industry group network symbol or link located on the
advertisement.
Mobile App and Location Data
When you use the Neighbors CU Mobile App, we may collect and use your device’s location
information to deliver relevant features, services, and promotional messages. This includes
personalized offers, branch or ATM locator services, and push notifications.
We may collect this location data even when the app is not actively in use or is running in
the background. This helps us provide timely and helpful alerts based on your proximity to
our services or locations.
You can control or disable location access at any time by adjusting your device settings.
Please note that disabling location services may limit certain app features or promotional
capabilities
Mobile/Online Banking User Profile Deletion Request
If you wish to delete your online and mobile banking profile (the account(s) you use to log
into our Online Banking or Mobile app), simply send an email to [email protected].
Please include “Remove Online and Mobile Banking Profiles” in the subject line of your
email and provide us with your name and a valid phone number so that a representative
can reach you for verification purposes. Please note that by requesting that your online and
mobile banking profiles be removed, Neighbors Credit Union will delete all associated data
held in our digital and internet banking system. As a result, you will no longer be able to
access electronic account statements or log into Online Banking or Mobile app.
To learn more about what will happen once your online profiles are deleted, please visit our
Mobile/Online Banking User Profile Deletion Request page on our website
Children's Privacy
We do not knowingly collect Personal Information from individuals under the age of 13 who
use our Sites without obtaining consent from a parent or legal guardian. To learn more
about the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade
Commission’s website.
Data Sharing
Although Neighbors does not share your Personal Information with nonaffiliated third-party
companies except as provided by our Member Privacy Policy, we are aware that you may
choose to do so in order to use their services. For example, you may have authorized some
third-party companies to access your Personal Information and account data to offer
financial information and services such as: account aggregation (consolidating your
financial account information from different sources), making payments via a website or
mobile application, and tax preparation. Because these third-party companies have access
to your Personal Information and account data and may use your account sign in
credentials in order to provide the service, we recommend you use caution when granting
such access to third-party companies.
Some of these third-party companies may use other companies to assist them with providing services or with accessing your Personal Information or account data. Anyone or all of these companies may be storing your Personal Information or account data. Neighbors Credit Union is not responsible for the use or disclosure of any Personal Information or account data accessed by or on behalf of any company or person to whom you provide your Neighbors Credit Union sign in credentials or account information. We do not control the privacy, security, or accuracy of your information that may be held by these third-party companies, which are governed by the third-party’s privacy policy and data security program.
We are also not responsible for any fees associated with these thirdparty services. When you provide your sign in credentials to your Together Credit Union accounts to a third party, you will be deemed by us to have authorized all transactions or actions initiated by that third party using the access information you provided, whether or not you are aware of the specific transaction or action.
If you decide to revoke the access authority you previously gave to a third party, we strongly
recommend that you change your Neighbors Credit Union password to ensure that the party cannot continue to access your account. For security and other reasons, Neighbors Credit Union reserves the right to block or disable third-party access to any account without notice.
Additional information on our digital banking terms and conditions can be found in our
Online, Mobile and E-Sign Consent Agreement.
Do You Need to Take Any Action at This Time?
No, you do not need to take any action regarding any of the above