Core Banking System Conversion
an upgrade to improve
your everyday banking
Core Conversion
We are pleased to share that Neighbors Credit Union will be upgrading our core banking system later this spring. This transition represents an important step forward in delivering a more modern, efficient, and seamless banking experience.
With this upgrade, you can expect faster payment capabilities, greater flexibility in managing accounts, a more unified view with Online and Mobile banking, and continued enhancements designed to make everyday banking easier.
Our goal is simple: to provide a banking experience that is more intuitive, convenient, and aligned with your financial needs.
Important Dates
Our system conversion will take place the weekend of Saturday, May 30 – Monday, June 1.
Some services will be unavailable during this time. Continue to watch our website for updates.
Frequently Asked Questions:
- WHEN IS THIS CONVERSION HAPPENING?
The system conversion will take place over the weekend of Saturday, May 30 – Monday, June 1. Some services will be temporarily unavailable during this time. Read on for more details.
- HOW CAN I ACCESS MY ACCOUNTS DURING THE SYSTEM CONVERSION?
- WHAT ACCESS SERVICES WILL NOT BE AVAILABLE DURING THE SYSTEM CONVERSION?
Our branches as well as our remote access services, including online, mobile, and telephone banking, will be unavailable after close of business on Friday, May 29 beginning at 5:00 PM through Monday, June 1. All services will be available as usual on Tuesday, June 2.
- WILL MY ACCOUNT NUMBER CHANGE?
- WILL MY ONLINE, MOBILE or TELEPHONE BANKING LOG-IN CREDENTIALS CHANGE?
No. You will continue to use the same Online, Mobile and Telephone Banking platforms, login credentials, and access points.
- WILL I NEED TO ORDER NEW CHECKS?
No. Your current checks will continue to work as usual.
- WILL I NEED TO ORDER A NEW DEBIT OR CREDIT CARD?
No. Your current debit and/or credit card will continue to work as usual.
