Our Security Standards

Neighbors Credit Union is dedicated to protecting the privacy of our members and protecting against fraud. As a general business practice, we will never ask for sensitive information (account numbers, SSN, date of birth, etc.) by unsolicited email, phone call or text message. If you encounter any unsolicited email, phone call or text message, please call 314-892-5400.

Email: For your protection, please do not provide personal or account information in emails you send to us, as it is not a secured form of communication. If you need to send personal or account information to us, please use our Secure Contact Us Form.

Neighbors Credit Union does collect the email addresses of those members who send us email, complete an electronic form, participate in a contest or survey or voluntarily provide it. Email addresses are not sold to any third party, but are used for informational or promotional purposes.

Phone: When you call Neighbors Credit Union to inquire on account information, we will ask you to verify your identity before sharing any financial information.

Website: Our website is designed to provide you with information about our products and services and does not contain information concerning your accounts. When visiting our website, you do not need to reveal personal information to us about yourself or your account.

We make every effort to ensure all information, rates and promotional offers listed on NeighborsCU.org are accurate and up-to-date. However, this information should be taken as guidelines. Neighbors Credit Union reserves the right to make changes to the content of NeighborsCU.org at any time.

NeighborsCU.org contains hyperlinks to third-party companies/organizations. By accessing the noted link you will be leaving NeighborsCU.org and enter a website which is hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of our website, nor are we responsible for their content. We encourage you to read and evaluate the privacy and security policies of these third-party sites before providing any personal information. Any mention of other companies/organizations is for informational purposes only and should not be seen as an endorsement, unless stated otherwise.

Online Application: If you fill out an online application, you will be revealing information needed to process your request. As always, that information is held in strict confidentiality and is only used to process your application. The information is never given, sold or disclosed to third parties.

Online Banking: Our Online Banking service has security features built-in to ensure your information remains confidential.

  • Your information is protected by SSL (Secure Socket Layer) technology - the highest level of Internet security available.
  • Passwords are known only to the user. No one at Neighbors Credit Union will ever need to know your password, and you should never provide it to anyone.
  • Time-out feature will automatically log you out of the system after 10 minutes of inactivity. When you've finished your session, be sure to log out by choosing the "Logout" button.
  • You are allowed five attempts to enter your Personal ID and Password correctly on the log in page. If you are unsuccessful, you may use the “Forgot Password” link to retrieve/reset your login credentials or contact us for assistance.
  • You can send us a secured email within the online banking system by clicking on “Support.”
  • You have the option of changing your unique user name and password as often as you want by click on “My Settings.”
  • Your member number never appears on screen.

Passwords: You should never share your passwords or write them down in an easily accessible place. If a malicious person has your password, they can gain access to your financial information and make unauthorized changes. If you think someone else may have access to your password, contact us immediately.

Security Tips:

  • Use different passwords for different for different systems, such as one for purchases, one for email, and one for each sensitive site, such as Online Banking. Having different passwords limits the damage a malicious person can do should a password fall into the wrong hands.
  • Use strong passwords by avoiding recognizable words and meaningful numbers, such as your address or phone number. Choose a string of at least eight letters, numbers, and symbols. One easy way to create a memorable password is to take the first letter of each word in an expression or song lyric, and add a number and punctuation mark. For example, "tmottobg!5" is derived from "Take Me Out To The Old Ball Game."
  • Change your passwords often.
  • Try to memorize your passwords, but if you must write them down, don’t keep them near your computer or where someone could see them. Also, reverse the order of the characters or transpose some letters or numbers so that if someone does find your password, they won't have discovered your true password.

 

Browsers

To access Online Banking and web-based applications, you must use a browser that supports SSL (Secure Socket Layer) protocols, which encrypts the transmission of your data to our site. While unsupported browser might still function, we do not recommend using unsupported browsers.

Supported browsers:

  • Internet Explorer – IE11
  • Google Chrome
  • Mozilla Firefox
  • Safari – 9.0

To discover your current browser version, choose “Help” on your browser toolbar. Then, select the “About” option.

The following settings and plug-ins are also required to properly access Online Banking and web-based applications:

  • Cookies (first-party and third-party) enabled so that members can request information and conduct business transactions. The cookies do not contain confidential or personal information.
  • JavaScript enabled – to enable consult the “Help” menu of your browser
  • PDF reader compatible
  • Adobe Flash Player updated to latest version
  • Minimum screen resolution of 1024 x 768 pixels

 

Privacy

Learn how we protect your personal information by reading our Privacy Policy.

Children: We do not knowingly solicit data from children nor do we knowingly market towards children. We recognize that protecting children's identities and privacy online is important and that the responsibility rests with both the online industry and parents.

 

U.S.A. Patriot Act

To help the government fight the funding of terrorism and money laundering activities, Federal Law requires Neighbors Credit Union to obtain, verify and record information that identifies each person who opens an account.

What this means to you: When you open an account or loan, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.