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Debit Cards

Our Visa^® Platinum Debit Card can be used to make purchases at millions of retail merchants worldwide that display the Visa logo, like grocery stores, shopping malls, resorts and airports. It's the easiest way to shop! Simply swipe your card and be on your way. Your purchases will be deducted automatically from your checking account. (Cannot be used at car rental facilities.)

Visa Platinum Debit Cards also double as ATM Cards, giving you 24-hour access to your accounts whether you are at home or traveling. You can withdraw funds and transfer funds at CO-OP^®, NYCE^®, or PLUS^® facilities across the country, as well as at a Neighbors Credit Union ATM. Plus, you can deposit funds at Neighbors Credit Union's ATMs too!

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Important Phone Numbers

Activate debit card by calling: 1-833-333-0386
Report lost or stolen debit card by calling: 1-833-333-0386
Change your PIN by calling: 1-833-333-0386

Debit Card - Disputed Transactions

If you have an unauthorized debit card transaction on your checking account, please report it using the dispute form via Online Banking. This secure, streamlined method provides us with the information we need to expedite the process and resolve your dispute quickly.

Not an Online Banking user? Sign up today with a few easy steps.

CO-OP ATM Network

Neighbors Credit Union is proud to be part of the CO-OP Network. Because of our participation, you have access to an ATM whether you're around town or traveling, surcharge free!

Locating a CO-OP Network is simple! You may do so by:

Text a street address, zip code or "City State" to 91989 to find the closest CO-OP ATM location² - need more locations, text back MORE
Download the ATM Locator app from the iTunes App Store³
Download the ATM Locator app for Android from the Google Play Store³
Visit https://co-opcreditunions.org/locator/
Call 1-888-SITE-CO-OP

Digital Wallet

Did you know that you can load your Neighbors Visa Platinum Debit Card in the digital wallet of your choice?

Learn about Android Pay™
Learn about Apple Pay™
Learn about Samsung Pay

Visa Checkout

Enter the online express lane with Visa Checkout

Pay online the easier way with Visa^® Checkout and your Neighbors Visa Platinum debit and credit cards.

Say hello to a simple, speedy and safe new way to get through online checkout. Visa Checkout

Use a single login from any device. Just one password to remember, and no need to re-enter card and shipping details at every visit.
Guard your data behind multiple layers of security. With Visa Checkout, you can click, pay and safely be on your way.
Continue to enjoy everything you love about the card you already use.

All you have to do is:

Click the Visa Checkout button
Log in
Confirm your purchase

That's it! Look for the Visa Checkout button when you shop online.

Purchase Alerts Powered By Visa

Now you can keep tabs on your Neighbors Visa Debit card anytime, anywhere. Near real-time Purchase Alerts powered by Visa help you reduce fraud and monitor your spending. And the service is available free for Neighbors Visa Debit cardholders. To sign up, go to www.Visa.com/purchasealerts.

More Protection

With Purchase Alerts powered by Visa, you can receive an email shortly after your Visa card has been used. So if there is fraudulent activity, you'll be notified and can act quickly to stop the situation. It's a unique benefit that most alert services don't offer.

Peace of Mind

Customize transaction alerts to fit your needs when your Visa card is used:

For purchases over a specified dollar amount
For purchases online, over the phone or through the mail
Receive transaction specifics within each alert, including purchase amount and merchant name and location (if available)

To sign up for this free service, go to www.Visa.com/purchasealerts. Start enjoying more protection and peace of mind with Purchase Alerts.

Actual time to receive Alert dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for Alert service may vary by issuer. Additional restrictions apply.

Fraud Protection

Neighbors Credit Union protects your accounts by analyzing card usage. If we notice spending in unusual stores or out-of town places, we may contact you to confirm the purchases. If we cannot reach you, your card may be blocked until you contact us. While this protects your account, we understand it can be an inconvenience if the purchase was valid.

What happens when fraudulent activity appears to be detected on my card?
You will be contacted to verify the transaction and your identity.

What if you cannot reach me?
We may block your card for that and any additional transactions, until we hear from you.

What do I need to do?

Be sure your contact information is up-to-date with us, especially your home, work and cell phone numbers.
If your debit card has been blocked due to fraud, call 1-833-333-0386.
Be sure to keep Neighbors Credit Union's phone number (314-892-5400) with you in case you need to contact us.

Here are some tips to help prevent your card from being declined:

Contact Neighbors Credit Union when you are traveling. We will note your account so that your account will not be blocked due to out-of-town spending. You can let us know by completing our “Travel Notification” form within Online Banking (it is located under “Additional Services” on the green menu bar), calling 314-892-5400, or visiting a branch.
Choose "Credit" instead of "Debit" when using your card. PIN transactions have a $500 daily limit to protect your accounts. Therefore, if you are purchasing an item that is more than $500, your purchase will be denied, despite how much you have available in your account. If you process the transaction as "Credit" (instead of selecting "Debit") and sign, you will be able to complete the purchase.

If you follow these steps, you will help protect your accounts while helping ensure your debit card will not be declined on valid purchases.

PIN-Less Debit Transaction Disclosure

Your Visa debit card allows you to conduct transactions on the CO-OP, NYCE, or PLUS networks. Some merchants are authorized to accept non-Visa debit transactions without requiring you to enter your PIN. If you choose to sign to authorize a debit transaction, the transaction will be routed as a Visa transaction. Provisions of your cardholder agreement that specifically relate to Visa transactions are inapplicable to non-Visa transactions. For instance, a non-Visa debit transaction will not provide Visa's Zero Liability Protection benefit.

²CO-OP Network ATMs, 91989 is a surcharge-free service. Check with your mobile phone provider, as standard text messaging rates apply. ³Application is for locating CO-OP Network ATMs only. There is no charge for downloading the app, however Web charges may occur on your cell phone depending on your data plan. Check with your service provider.