All Branches Open and Operating, Appointments Available (Wednesday, August 25, 2021)

All branches are open and operating for members. For those wishing to remain socially distanced, our Online Banking, Mobile App and ATMs are always available. Our ITMs perform most all banking transactions, with a Live Neighbors Agent, and have extended hours.

For Loan and Account Services, walk-ins are welcome and appointments are encouraged.

 

New Halls Ferry Lobby Services Temporary Closed (Tuesday, June 23, 2020)

All New Halls Ferry Lobby services will be temporarily closed from Tuesday June 23  - Monday, June 29. The New Halls Ferry Night Drop, ATM and ITM with Live Agent will remain open for transactions.

 All in-person teller services will re-open on Tuesday, June 30. Account and loan services will be available by appointment when lobby services re-open. We will continue our social distance and safety guidelines to keep everyone safe as we re-open our doors.

Here are a few locations that may be close to you with lobby services:

Howdershell
355 Howdershell Rd.
Florissant, MO 63031

St. Peters
4745 Mexico Rd
St Peters, MO 63376

Jennings
8935 Jennings Station Rd.
Jennings, MO 63136

 

Lobbies Open to all Teller Service (Wednesday, June 17, 2020)

Starting Wednesday, June 17th, our lobbies will be open to all teller services. Our account and loan services will continue to be by appointment only. We are excited to see our members in our branches and are able to help with the following in-person transactions:

Walk-in Teller Services Available: Deposits, Withdrawals, Check Cashing, Loan Payments, Cashier's Checks, Money Orders, Gift Cards, Self Service Coin Counting, Wire Transfers and Stop Payments.

Services by Appointment Only:

• Account Services - Debit Cards, Checking Accounts, Certificate of Deposit, Savings Accounts, IRA, Notary, Medallion Stamp, Check Orders, Fraud Claims
• Loan Services - Consumer and Commercial Loans, Credit Cards

Please schedule necessary appointments either Online or by phone at 314-892-5400.

If you come into the branch, we ask that you continue to keep employees and other members safe by:

• Wearing a mask
• Maintaining Social Distance of at least 6 feet
• Being mindful of our limited seating in waiting areas

Please note that our Manchester lobby remains closed and all Manchester branch services will be available at our Ellisville branch.

We look forward to offering our teller services in-branch when we reopen our lobbies on June 17^th. 

 

Cancellation of Main Street Luncheon (Tuesday, June 9, 2020)

After much consideration and an abundance of caution, we are going to be cancelling the Main Street Luncheon on June 17, 2020 at Golden Corral (6110 South Lindbergh). 

Your safety is our top priority and we apologize for the change. We do look forward to this yearly event and will miss being able to see you. 

We may reschedule the luncheon at a later date, so please visit our Main Street page for any updates. 

 

We're Committed to Our Members (Tuesday, June 2, 2020)

 

Branch Lobbies Reopening June 1, 2020 (Friday, May 29, 2020)

Neighbors Credit Union will gradually reopen its lobbies to members beginning Monday, June 1, 2020, by appointment only. Appointments can be made at our appointments page or by calling 314-892-5400.

As always, you can use our Mobile App for secure, contactless banking. Our drive-up teller locations, ATM, ITM with Live Agent, online banking and our call center at 314-892-5400 are here for you as well.

Download for Contactless Banking

            

We will keep you updated as we have dates for full lobby services to go into effect, and we continue to monitor CDC, Missouri, and St. Louis County guidelines.

If you have any questions or concerns about the reopening procedures, please reach out to us at 314-892-5400 or visit NeighborsCU.org for continued updates. We thank you for your patience and understanding as we keep our community safe.

 

Planning in Progress for Lobby Reopening (Friday, May 15, 2020)

As St. Louis County starts lifting the Stay-at-Home order next week, Neighbors Credit Union does not yet have a set reopening date. Plans are in place to gradually reopen lobby services when we have full safety precautions in place, and we will keep you up-to-date as we establish specific dates, guidelines, and policies.

Because your safety, and the safety of our employees comes first, our lobbies will slowly reopen in the coming weeks. For more details, be sure to see our Lobby Reopening Q&A.

While you practice social distancing and limit your exposure, you can still use our Mobile App for secure, contactless banking. And, as always you can visit one of our drive-up teller locations, ATM, ITM with Live Agent, do your banking online or contact us at 314-892-5400 for your daily banking needs.

                            

If you would like more information regarding our lobby reopening procedures, available services or safety precautions, please contact us at 314-892-5400 or visit NeighborsCU.org for continued updates. We are in this together and greatly value your membership.

 

Reduce High-Interest Credit Card Payments (Friday, May 8, 2020)

We know you're trying not to bust your family budget while maintaining social distance. Neighbors is here to offer some relief through our Rewards Credit Cards.

From May 6 – June 3, 2020, cardholders can transfer the balances from high-interest credit cards to a Neighbors Visa Credit Card.  In addition to no fees on the initial balance transfer, cardholders will enjoy a 2.99% APR on any balance transfers and cash advances for 12 billing cycles.¹

We make it easy to transfer with three simple steps:

1. Download our Balance Transfer Form 
2. Call our VISA Department at (314) 892-5400 x11090 to apply over the phone
3. Send in your completed form via:
   - Email to [email protected]
   - Fax to 314-892-9890
   - Drop off at a drive-thru teller or night deposit box

Neighbors has you covered to avoid high-interest payments during this time. Get a little more peace of mind and transfer your balances today!

Contact our Visa Department directly at (314) 892-5400 x11090 for more information or to open a Visa Platinum Credit Card today.

¹APR = Annual Percentage Rate. Not valid on balance transfers between Neighbors Credit Union credit cards. Valid on balance transfers between 05/06/2020 – 06/03/2020. After 12 billing cycles, remaining balances will migrate to the APR applicable on your account. If you are charged interest, the charge will be no less than $1.00. Rates on Visa Platinum Rewards range from 10.95%-20.99% APR. Rates and terms are subject to change and credit qualifications, as well as other factors. Membership eligibility required. Restrictions apply. Visit NeighborsCU.org for offer details.

 

Larger-Than-Usual Debit Card Purchases? (Friday, May 1, 2020)

We don't want you to be stuck at the store when you are making larger-than-usual "stock-up” purchases on your Neighbors Credit Union VISA® Debit Card. In the effort to be prepared and stock up on essentials, you may have been declined when making larger purchases, even when you have money in your account. Here are three easy options to help avoid the rejection of 'stocking-up' debit card purchases:

1. Ask the store, before making large purchases, how you can run your card as a Credit, rather than a Debit purchase.
2. Download the NCU app for iPhone or Android and add your NCU cards to your Mobile Wallet and avoid most issues when completing your debit card transaction.
3. Notify our Card Services Department in advance at 314-892-5400 if you are intending on making a large, one-time debit card purchase.

Merchants should be able to show you what method to use on their machine to run it as Credit. Not only will this help you make needed purchases, it also adds the extra protection that comes when signing the receipt.

After you insert your card and the terminal asks for your PIN, just hit the “Enter” button (usually green). This will run your card as credit. If you're asked to choose between “U.S. Debit” and “Visa Debit,” choose “Visa Debit.” This will run your card through Visa's credit network.

If you need help with your debit card PIN number, please call us 314-892-5400. This way you can access our ATM and ITM with Live Agent Machines when you are out stocking up. You may transfer up to the available balance in your accounts at the time of transfer. Please keep in mind that restrictions may apply at car rental merchants.

If you have any additional questions, visit NeighborsCU.org for Visa card information or contact us at 314-892-5400 to speak to a Live Agent.

 

Transfer Limits Temporarily Suspended (Thursday, April 30, 2020)

Due to the ongoing COVID pandemic, on April 29, 2020, the Reg D limitation, of no more than 6 transfers from your savings and Money Market accounts, has been temporarily suspended.

 

New Terms for Vehicle Loans (Wednesday, April 29, 2020)

We know it is key for anyone, who needs who needs a reliable vehicle, to have manageable payments. To give you and your family peace of mind, we are offering special terms on vehicle purchases and refinances through Neighbors Credit Union:

• All new purchases and refinances on new and used autos will have 120 days before the first payment due date¹

In addition to special repayment terms, loans will include:

• Rates as low as 1.99% APR for refinances²
• An additional $100 towards any refinance³
• No pre-payment penalties.
• A quick approval process and minimal paperwork

Whether purchasing a new vehicle online or refinancing a current vehicle from another lender, you may apply for the special terms and additional features. Let us relieve some of the stress of purchasing a vehicle, with this worry-free loan.

To apply, contact us at 314-892-5400 or visit NeighborsCU.org. Here you can also view additional offers in our Financial Relief Package. We are here to help you.

¹Interest will continue to accrue during deferral period. ²APR=Annual Percentage Rate. Rates accurate 04/06/2020, and valid for a limited time only. Rates and terms are subject to credit qualifications. Rate based on a 36-month term. Financing $10,000 at 1.99% APR for 36 months would be $286.38 a month. Amount refinanced must be at least $10,000. 1.99% APR includes checking, direct deposit and automated payment discounts. All rates shown are 0.25% higher without special offer, checking, direct deposit and automated payment. Offer does not apply to financing or refinancing a Neighbors Credit Union auto loan. ³$100 will be applied to the newly opened loan and will show as a lender credit. All offers are for a limited time. Membership eligibility required. Restrictions apply. Visit NeighborsCU.org for full offer details.

 

Resources (Monday, April 27, 2020)

See our Resources always available to you:

Credit Bureaus	Financial Calculators	Financial Resources	Financial Education

 

Drive-Up Teller Services (Monday, April 20, 2020)

If you need to speak to a teller, our drive-up services at Jennings, New Halls Ferry and St. Peters are always available to help!

Drive-Up Teller Services available at Jennings, New Halls Ferry and St. Peters

Mon – Fri   9:00 a.m. – 6:00p.m.

Sat   9:00 a.m. – 1:00 p.m.

Branch Services Available
	Drive Up	ATM	ITM Drive Up	ITM Walk Up	Night Deposits
New Halls Ferry	a	a		a	a
Jennings	a	a			a
Howdershell	a	a	a		a
St. Peters	a	a	a		a
Ellisville	a	a	a
Manchester	a	a	a
Fenton	a	a	a		a
Downtown		a		a	a
South County	a	a	a		a
NDC		a
Online/Mobile Services
Call		314-892-5400		Talk to a Neighbors Live Agent
Email		[email protected]		Reach out to a Neighbors Live Agent
Online		NeighborsCU.org		Online banking services
NCU App		iPhone and Android		Mobile banking, Mobile Wallet, Mobile Deposit

 

Financial Education for Students (Friday, April 17, 2020)

We have some great online lessons for you to use while you and your family remain safe at home. Take some time to visit our It’s a Money Thing channel from our S.M.A.R.T. (Student Money Awareness and Readiness Track program page for free online financial education videos. While it is designed for ages 0-22, we want It’s a Money Thing to be something the entire community can use. So, if you find these videos useful, please share them with friends, classmates and others.

Please also check out our M3 Money Club and Elements of Money for more free education materials while you are home.

 

Financial Relief Package Options (Tuesday, March 31, 2020)

Neighbors Credit Union has your back during these uncertain times. Because of the continued spread of COVID-19, Neighbors is providing some peace of mind to all of our members with several relief options. Your financial well-being is our first priority. These offers include:

1.) The Emergency Relief Loan is being made available to all of our members who have been financially affected by COVID-19. We will be offering a loan with special features such as:

          - Rates as low as 2.99% APR¹

          - Terms up to 24 months²

          - Up to 90 days with no payments³

- Borrow up to $5,000.00¹

2.) Auto Loan relief on both new purchases and refinances, including:

           - Having 120 days before your first payment due date⁴

           - An additional $100 towards a refinance⁵

3.) BALANCE services are available to members, including:

           - Budgeting help

           - Financial advice

Let Neighbors help ease the financial strain with options that will give you the support you need and relieve some of the stress. If you need more information, visit NeighborsCU.org and go our COVID-19 Update page to stay connected to all our relief options and efforts. Or, you can stay connected with Neighbors Credit Union Mobile Banking or by contacting us at 314-892-5400.

No matter the situation you are facing, remember that Neighbors Credit Union has the financial relief and peace of mind to get us all through this unprecedented time.

¹APR = Annual Percentage Rate. Rates and terms are subject to credit qualifications. Max loan amount is $5,000. In order to apply for Emergency Relief loan, you must be a member in good standing with membership established prior to March 16, 2020. Restrictions apply. ²Financing $5,000 at 2.99% APR for 24 monthly payments including 90 days until the first payment is $215.95 a month. ³Interest will continue to accrue during the 90-day deferment period. ⁴Interest will continue to accrue during the 120-day deferment period. ⁵$100 will be applied to the newly opened loan and will show as a lender credit. Offer does not apply to financing or refinancing a Neighbors Credit Union auto loan.

All offers are for a limited time. Membership eligibility required. Restrictions apply. Visit NeighborsCU.org for all loan details or to apply today.

 

Service Options During Quarantine (Friday, March 27, 2020)

 

Now Offering Emergency Relief Loan (Wednesday, March 25, 2020)

During what feels like an uncertain moment in time with the spread of the COVID-19 pandemic, Neighbors Credit Union is providing some certainty to all of our members with the Emergency Relief Loan.

We are making the Emergency Relief Loan available to all of our members who have been financially affected by COVID-19. At Neighbors, we want to show that our members’ well-being are the first priorities.

Features of the Emergency Relief Loan include:

• As low as 2.99% APR

• Terms up to 24 months

• Up to 90 days with no payments

• Borrow up to $5,000.00¹

We understand the financial strain of this event and Neighbors Credit Union is extending this loan to help those in need, both now and in the near future. Rest assured, we are continuing to work on additional relief measures that will be rolling out soon for our membership during this time.

To apply, simply click here, and select Emergency Relief as the reason for applying.

¹APR = Annual Percentage Rate. Rates and terms are subject to credit qualifications. Max loan amount is $5,000. In order to apply for Emergency Relief loan, you must be a member in good standing with membership established prior to March 16, 2020. Restrictions apply.

Please contact us at 314-892-5400 for more details about or to apply.

¹Restrictions may apply. Interest still accrues.

Financially Prepare for Coronavirus (Tuesday, March 24, 2020)

Many Americans are being financially affected by the coronavirus disease (COVID-19) pandemic. As businesses close their doors to keep their customers and employees safe, thousands—if not millions—are facing several weeks of pay disruption and infrastructure shake up.

In response to the national emergency, consumers are feeling financially insecure and wondering what it means for their wallet.

What can you do to be financially responsible and vigilant during this time?

Credit Union National Association (CUNA) released five steps consumers should take to exercise financial caution in the face of a global pandemic.

 

Tips to Avoid waiting in a Drive-Up Line. COVID-19 Financial Assistance Request Form Now Available. (Saturday, March 21, 2020)

Some tips to avoid waiting in a drive-up line:

• ATM - Neighbors Credit Union ATMs accept cash and check deposits 24 hours a day. No holds on cash deposits up to $2,500 available at our ATMs located Downtown, South County, New Halls Ferry, Howdershell, Jennings, Ellisville and Manchester.
• ITM with Live Agent - Our Interactive Transaction Machines (ITM) with Live Agent are available Monday-Saturday 9:00a.m-7:00p.m., extending our service hours past typically busy times.
• Night Drop - We are posting deposits and payments every two hours Monday-Friday 9:00a.m.-5:00p.m. and Saturday 9:00a.m.-1:00p.m. (all branches except Ellisville, Manchester, and NDC)
• Mobile Deposit - Take a picture of your check to deposit it through our NCUApp for iPhone or Android, all from home!

Our COVID-19 Financial Assistance Request Form is now available. Call our Member Solutions Team at (314)-892-5400 x11050 or email us at [email protected] with any application questions.

 

Lobby Services Now Closed, All Services Remain Available. Beware of Coronavirus Fraud Scams. (Friday, March 20, 2020)

Lobby services closed until further notice. Branches remain open for drive-through and all other critical services. You can also find us online and through our many other digital options. Thank you for your understanding

We are here to help! Please find our Financial Assistance Request Form here.

Curbside service is available at all branches, for critical needs, by appointment only.

Please beware of scams related to the Coronavirus. We are monitoring this fraud to keep our members secure, and following tips and guidelines put out by the Federal Trade Commission (FTC) to avoid the most common Coronavirus scams. Please check back for updated information as we receive it.

Branch Services Available
	Drive Up	ATM	ITM Drive Up	ITM Walk Up	Night Deposits
New Halls Ferry	a	a		a	a
Jennings	a	a			a
Howdershell	a	a	a		a
St. Peters	a	a	a		a
Ellisville	a	a	a
Manchester	a	a	a
Fenton	a	a	a		a
Downtown		a		a	a
South County	a	a	a		a
NDC		a
Online/Mobile Services
Call		314-892-5400		Talk to a Neighbors Live Agent
Email		[email protected]		Reach out to a Neighbors Live Agent
Online		NeighborsCU.org		Online banking services
NCU App		iPhone and Android		Mobile banking, Mobile Wallet, Mobile Deposit

 

Service Update – Lobby Services Closing, All Other Services Available (Wednesday, March 18, 2020)

Just as we have reached out to you last week, we continue to monitor the outbreak and spread of the Coronavirus. Keeping our commitment to service a top priority, Neighbors Credit Union has continued to stay vigilant during ongoing updates. We continue to abide by CDC guidelines.

At this time, Neighbors Credit Union will be closing our lobby services at 5:00 p.m., Thursday, March 19, 2020 until further notice. Our branches will remain open for drive-up and other critical services. Despite these lobby closures, we will continue to provide the same level of superior service you have come to expect from us. We always have the best interests of our members and employees in mind and will continue to go above and beyond for our members every day.

We will continue to provide exceptional service to you during our lobby closures. We have many options for you to stay connected to your funds:

• ATMs available at all branch locations
  • Deposits and withdrawal services available
  • Over 30,000 nationwide no-fee CO-OP Network ATMs
• ITM with Live Agent Drive Up services at our Ellisville, Fenton, Howdershell, Manchester, Saint Peters and South County branches:
  • Monday-Saturday 9:00 a.m.-7:00 p.m.
• ITM with Live Agent Walk Up services at Downtown and New Halls Ferry branches:
  • Monday-Saturday 9:00 a.m.-7:00 p.m.
• Night Depository Services at New Halls Ferry, Jennings, Howdershell, St. Peters, Fenton, Downtown and South County branches.
• Call us at 314-892-5400 to speak to a Live Agent:
  • Monday-Tuesday 9:00 a.m.-5:00 p.m.
  • Wednesday 10:00 a.m.-5:00 p.m.
  • Thursday 9:00 a.m.-5:00 p.m.
  • Friday 9:00 a.m.-6:00 p.m.
  • Saturday 9:00 a.m.-1:00 p.m.
• Email us at [email protected]
• Visit NeighborsCU.org to access all of your accounts and online services via Online Banking
• Download the NCU app for iPhone or Android
  • Connect to your accounts via Mobile Banking
  • Add your credit and debit cards to Mobile Wallet for easy access
  • Deposit checks via Mobile Deposit

We take pride in our ability to deliver consistent service. Neighbors Credit Union wants to thank every one of our members for choosing us as your financial institution. We will continue to keep everyone updated as we follow CDC and Missouri State guidelines. As always, we are more than happy to address any questions or concerns that our members might have as we continue to understand what lies ahead.

We will continue to monitor the situation and communicate updates with you through email, at NeighborsCU.org and our social media channels.

Thank you for your continued loyalty!

Neighbors Credit Union

 

Branch Services Available
	ATM	ITM Drive Up	ITM Walk Up	Night Deposits
New Halls Ferry	a		a	a
Jennings	a			a
Howdershell	a	a		a
St. Peters	a	a		a
Ellisville	a	a
Manchester	a	a
Fenton	a	a		a
Downtown	a		a	a
South County	a	a		a
NDC	a
Online/Mobile Services
Call	314-892-5400		Talk to a Neighbors Live Agent
Email	[email protected]		Reach out to a Neighbors Live Agent
Online	NeighborsCU.org		Online banking services
NCU App	iPhone and Android		Mobile banking, Mobile Wallet, Mobile Deposit

 

Our Commitment to Service (Friday, March 13, 2020)

As we continue to learn more about the spread of the Coronavirus, Neighbors Credit Union understands that some of our members may have already been negatively affected by the outbreak. As always, providing exceptional service to our members and employees is top priority. Neighbors Credit Union recognizes that we have a responsibility to the members we serve, to every one of our employees, and to the communities where we all live.

We take pride in the neighborhoods we serve, and we stand ready with contingency plans in place to prevent any service disruptions. In addition to maintaining members’ access to their funds, Neighbors Credit Union has put plans in place for alternate working locations for non-affected employees, and protection for our critical operations.

Neighbors Credit Union wants to assure all of our members that we have many ways to be connected to a live Neighbors employee to transact daily business:

Call our Contact Center (314-892-5400) to speak to a Live Agent:
Mon 9:00 a.m. – 5:00 p.m.
Tues 9:00 a.m. – 5:00 p.m.
Wed 10:00 a.m. – 5:00 p.m.
Thur 9:00 a.m. – 5:00 p.m.
Fri 9:00 a.m. – 6:00 p.m.
Sat 9:00 a.m. – 1:00 p.m.

Visit one of our Interactive Transaction Machines (ITM) with Live Agent to conduct nearly every transaction via live chat with a Neighbors employee. Go to NeighborsCU.org to find one of our eight locations for ITM with Live Agent:

Mon – Sat 9:00 a.m. – 7:00 p.m.

Or, you can stay connected to your Neighbors Credit Union accounts when you:

Visit NeighborsCU.org to access all of your accounts via Online Banking

Download the NCU app for iPhone or Android to connect to your accounts via Mobile Banking or add your credit and debit cards to Mobile Wallet for easy access

Through any of these channels, you can check balances, transfer funds, find the nearest Neighbors Branch, and use the ATM or ITM with Live Agent. If you do not have Online or Mobile Banking with us, please contact us at 314-892-5400 and we will be happy to walk you through the steps you need to stay connected.

It is impossible to predict the impact and continued spread of the Coronavirus. It has not, nor will it ever, alter Neighbors Credit Union’s focus on serving you, our valued members. We continue to follow the guidelines issued by the CDC to create a serviceable environment to our members. Rest assured, that we have the people, the technology, the operations, and the determination in place to serve you.

 

Thursday, March 12, 2020

Staff enacted a 'Door Drop Policy' for vendors and deliveries, to minimize person-to-person contact.

Our employees halted business travel plans and reduced our inter-office/inter-branch travel and interchange of staff as much as possible.