Fraud & Security Center
Guidelines
- Your financial institution will never call you to request information you received via text (SMS) or pressure you to reset your online banking login password.
- Never trust caller ID; Caller ID may be modified to show your financial institution’s name and number.
- Only call your institution from the phone numbers available on their public website.
- Never provide your online banking login credentials, one-time password, account number, or personal information by email or text, or phone call. Using their published phone number, reach out to your financial institution to confirm that the request is legitimate.
- Never give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, contact your financial institution using a published phone number to inquire about the transaction.
- Never click on links in unsolicited emails or texts.
- Never give an unsolicited caller remote access to your computer.
- Do not respond to texts, calls or emails for one-time passcode authorizations that you did not request or validate the login.
Fraud Alert: Credit Union Phone Spoofing Notice
We have experienced an increased reports of fraudsters spoofing Neighbors Credit Union phone numbers on calls and text messages impersonating employees. Their intent is to obtain your personal identification and account information to steal your identity and/or have access to your money.
If you receive a phone call/text from Neighbors Credit Union asking you for any personal identification, online banking information or account information it is most likely an impostor fraudulently representing a credit union employee. Even if the call/text appears to be coming from our 314-892-5400 number, hang up and call the credit union directly to ensure you are speaking with an authorized credit union representative.
AS A GENERAL GUIDELINE, BE HIGHLY SUSPICIOUS ANYTIME YOU ARE REQUESTED TO PROVIDE PERSONAL INFORMATION OVER THE PHONE, MESSENGER OR EMAIL.
If you have given out your personal information on an unsolicited phone call or text message, please call us at 314-892-5400.
