Start sending money with Zelle®​

It's a fast, safe and easy way to send money.

What is Zelle?

Zelle is a convenient way to send money
using your mobile banking app or online banking account. Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle is a fast, safe and easy way to send and request money. Funds are sent directly to the recipient’s account in a matter of minutes, and all you need is the recipient’s email address or U.S. mobile phone number.

Mobilize your money with Zelle.​

Send

Send money fast in just a few steps.​

Request

Settle up with roommates, friends and more, regardless of where they bank2.

Split

Easily divide the check for dinner, coffee and more.

Frequently Asked Questions

How do I use Zelle®?
You can send, request, or receive money with Zelle. Follow the steps below to get started:
  • Log in to Online Banking* or your mobile banking app
  • Navigate to the "Pay" tab and select “Zelle®.”
  • Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.
  • To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
  • To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2.
  • To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

It’s easy — Zelle is already available within online Bill Pay and your mobile banking app! Check our app or sign in online and follow a few simple steps to enroll with Zelle today.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1. If you have not yet enrolled with Zelle, follow these steps:
  • Click on the link provided in the payment notification you received via email or text message.
  • Select your financial institution.
  • Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled in is shared with Zelle (no sensitive account details are shared – those stay with your financial institution.)

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
You can send money to friends, family, and others you trust2. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor2. Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family, and others you trust. Neither Neighbors Credit Union nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Money sent with Zelle is typically available to an enrolled recipient within minutes1. If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact member services at 1-800-325-2697.

You can cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle.

To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call member services at 1-800-325-2697 so we can help you. Scheduled and recurring payments are features provided by Neighbors Credit Union in our online banking and mobile banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

You can find a full list of participating banks and credit unions live with Zelle at https://www.zellepay.com/.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS. To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our member support team and ask them to move your email address or U.S. mobile phone number to your bank so you can use it for Zelle. Once member support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle through your bank’s mobile banking app and online banking. Please call your financial institution’s member support toll-free at 1-(800)-325-2697 for help 4.

Yes! They will receive a notification via email or text message.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority. When you use Zelle within Neighbors Credit Union mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Don't have Online Banking yet?​

Access your accounts 24 hours a day, seven days a week with our free Online Banking service. It’s a secure and dependable method of transacting business at your convenience. Learn more today!

Terms of Service
App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1 Transaction typically occurs in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.

3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

4 Message and data rates may apply from your wireless carrier. Must be enrolled in online banking to activate.

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